Note: The fax number for service requests for Lennar/ Village Builders has changed. The new number is (469)587-5560.
HELP! I cant log in to My Profile! (Initial Log in)
To log in to your profile for the first time, your user id is your home phone number. You should enter your phone number with a hyphen and no area code ( e.g. 886-0000). Your password is: password. The information in "My Profile" is used to generate Directory Information for residents. Check it for accuracy. If you still have trouble accessing your account, send an email to webcoordinator@heritageranchhoa.com
How do I contact the Grill?
You may reach the Grill through the Front Desk at 972-886-4700
How do I contact the Golf Shop?
You may reach the Golf shop directly at 972-886-4700.
How do I contact the Guardhouse?
You may reach the Guardhouse at 972-886-4710.
Can I send/receive faxes at the Clubhouse?
Yes, faxes and copies are available at the Front Desk for 10cents/page. The Clubhouse fax number is 972-886-4708.
Do we have a map of the streets in Heritage Ranch?
Yes, there are street maps available in the Arts & Crafts room.
Where can I find a map of the walking trails?
A new map of the walking trails is available at the front desk of the clubhouse.
Where do I get a name tag?
You can request a name tag from the front desk at the Clubhouse. Please note: name tags are available only on request and can be only be made in increments of eight. The front desk will call you when your name tag has been made and is ready to be picked up.
Can I pay my Club Account with a credit card?
Yes! You can pay your Club bill with a credit card at the Golf shop. You may also sign up for monthly autodraft to a credit card. The form is available at the Front Desk or under the Documents tab on the website.
What are my options to pay my HOA dues?
You may drop off a check to the Clubhouse to pay your assessments or mail them to 465 Scenic Ranch Circle, Fairview, TX 75069. Additionally, you may set up automatic/electronic payment through your bank providing this benefit is offered by your bank. Please contact Marie Firpi to set up ACH at mfirpi@heritageranchgolf.com
What is the address to mail my HOA assessment payments?
You may mail your quarterly assessment payments to either of the following:
Without correspondence:
HOA of Heritage Ranch
P.O. Box 660124
Dallas, TX 75266-0124
With correspondence:
HOA of Heritage Ranch
1800 Preston Park Blvd. Ste. 101
Plano, TX 75093
If I am going to make changes to the outside of my house (e.g. extend my patio), what forms do I have to fill out?
An ARC Form. An ARC Form/ Modification Application is a required form when submitting plans or modifications to the outside of your home to the ARC Committee. You may get copies of this form at the Front Desk or you may go to the Documents Section of this website and print one off. There is also a letter from the ARC Committee in the Documents section along with the Residential Design Guidelines available to download.
How long will it take for my application to be approved?
The ARC Committee has up to 45 days to respond to your modification application. However, it generally takes about a week or two to get your response. The Front Desk staff will contact you via phone once your application has been returned with a response.
Where is the closest grocery store, pharmacy, etc?
Allen Stores
Walmart Neighborhood Market- Angel Pkwy & Exchange Pkwy.
Tom Thumb- McDermott & 75 ( NW Corner, W side of 75)
Kroger- Hwy 5 (Greenville) & Exchange Pkwy.
Kroger- McDermott & Alma Rd.
Kroger- Bethany & Allen Heights
CVS- Angel Pkwy & Stacy Rd.
CVS- Exchange Pkwy. & Alma Rd.
Walgreens- Greenville Rd. & Main St.
Walgreens- McDermott Dr. & Alma Rd.
Market Street - U.S. 75 and Bethany (SW corner)
McKinney Stores
Brookshires - 75 & Virginia
Market Street- Eldorado & Ridge Rd.
Albertsons- Eldorado & 75
Coming Soon!
www.villageatfairview.com
www.villageatallen.com
Where is the closest post office?
There is a official postal station located in the Lone Star Storage facility behind CVS on Stacy Rd. and Angel Pkwy.
www.usps.com
How do I join exercise classes?
Instructor lead exercise classes require you to sign in each time you attend. Your first class is free to try, so you can decided if you would like to continue attending.
How do I get an additional/replacement gate remote or Passpoint cards?
You may purchase additional/replace gate remotes at the Front Desk for $90 each. You may also purchase additional/replacement Passpoint cards for $25 each. Please note these are payable by check only. (Passpoint cards are white magnetic cards used to get in the private rooms of the Clubhouse.)
What do I do if my gate remote or Passpoint card quits working?
Please stop by the Front Desk with your remote(s) or card(s) for repair. A replacement will be issued if staff cannot repair it. A replacement will not be issued for remotes or cards that are damaged by a homeowner. You must purchase a new remote or card if it has been damaged.
How do I get another "Resident" sticker for my car?
To get another Resident sticker for your car, simply stop by the Front Desk. Please note these stickers are only given out to residents and NOT frequent visitors (ex:adult children visiting often)
What is the process for notifying the HOA of an occupancy change?
Please submit any occupancy changes in writing to either the Front Desk or the HOA Manager. Additionally, it is helpful to list any contact information with regards to phone numbers and cell phones if more information is needed by staff.
How do I file a service request or complaint?
You may stop by the Front Desk at the Clubhouse to fill out a Service Request form. The Service Request form is also available in the "Documents" section of this website to download and turn in. You may also send an email to ttrevino@heritageranchgolf.com and the complaints or requests will be forwarded to the appropriate department for resolution.
