HELP! I can't sign in to the new website. (Initial Log in)
On the right side of the Home Page click on REGISTER NOW. Complete the form. After completing the registration the MY PROFILE information should be completed. To view MY PROFILE use the tab at the top of the page. For additional help see NEW HERITAGE RANCH WEBSITE INSTRUCTIONS.
How do I contact the Corral Grill?
You may reach the Corral Grill through the Front Desk at 972-886-4700, ext. 114
How do I contact the Golf Shop?
You may reach the Golf shop directly at 972-886-4700, ext 106..
How do I contact the Guardhouse?
You may reach the Guardhouse at 972-886-4710.
Can I send/receive faxes at the Clubhouse?
Yes, faxes and copies are available at the Front Desk for 10cents/page.
The Clubhouse fax number is 972-886-4708.
Where can I find a map of the HR streets and walking trails?
A new map of the streets and walking trails is available at the front desk of the clubhouse.
To view online click here.
Where do I get a name tag?
You can request a name tag from the front desk at the Clubhouse. Please note: name tags are available only on request and can be only be made in increments of eight. The front desk will call you when your name tag has been made and is ready to be picked up.
Can I pay my Club Account with a credit card?
Yes! You can pay your Club bill with a credit card at the Golf shop. You may also sign up for monthly autodraft to a credit card. The form is available at the Front Desk or on this website under Resident Services>Resource Center>Forms>Autodraft Form - Club Account.
What are my options to pay my HOA dues?
You may drop off a check to the Clubhouse to pay your assessments or mail them to 465 Scenic Ranch Circle, Fairview, TX 75069. Additionally, you may set up automatic/electronic payment through your bank providing this benefit is offered by your bank. The form is available at the Front Desk or on this website under Resident Services>Resource Center>Forms>Autodraft Form - HOA Assessment. Please contact Marie Firpi to set up ACH at
What is the address to mail my HOA assessment payments?
You may mail your quarterly assessment payments to the following:
HOA of Heritage Ranch
465 Scenic Ranch Circle
Fairview, Tx. 75069
If I am going to make changes to the outside of my house (e.g. extend my patio), what forms do I have to fill out?
An ARC Form. An ARC Form/ Modification Application is a required form when submitting plans or modifications to the outside of your home to the ARC Committee. You may get copies of this form at the Front Desk or go to the following link: ARC Application and print one. There is also a ARC Letter to Residents containing an explanation from the ARC Committee. In addition to the two previous documetns you might find The Residential Design Guidelines helpful. All of these document can be obtained by clicking the links above or by going to the Resident Services>Resource Center.
How long will it take for my application to be approved?
The ARC Committee has up to 45 days to respond to your modification application. However, it generally takes about a week or two to get your response. The Front Desk staff will contact you via phone once your application has been returned with a response.
Where is the closest grocery store, pharmacy, etc?
Allen Stores
Walmart Neighborhood Market- Angel Pkwy & Exchange Pkwy.
Tom Thumb- McDermott & 75 ( NW Corner, W side of 75)
Kroger- Hwy 5 (Greenville) & Exchange Pkwy.
Kroger- McDermott & Alma Rd.
Kroger- Bethany & Allen Heights
CVS- Angel Pkwy & Stacy Rd.
CVS- Exchange Pkwy. & Alma Rd.
Walgreens- Greenville Rd. & Main St.
Walgreens- McDermott Dr. & Alma Rd.
Market Street - U.S. 75 and Bethany (SW corner)
Whole Foods - U.S. 75 and Stacy
Many Stores and Restaurants are now open at the:
Village at Fairview and the Village at Allen
Stacy and U.S. 75
www.villageatfairview.com
www.villageatallen.com
Where is the closest post office?
There is a official postal station located in the Lone Star Storage facility
behind CVS on Stacy Rd. and Angel Pkwy.
www.usps.com
How do I join exercise classes?
Instructor lead exercise classes require you to sign in each time you attend. Your first class is free to try, so you can decided if you would like to continue attending.
How do I get an additional/replacement gate remote or Passpoint cards?
You may purchase additional/replace gate remotes at the Front Desk for $39.95 plus tax. You may also purchase additional/replacement Passpoint cards for $10 each.
What do I do if my gate remote or Passpoint card quits working?
Please stop by the Front Desk with your remote(s) or card(s) for repair. A replacement will be issued if staff cannot repair it. A replacement will not be issued for remotes or cards that are damaged by a homeowner. You must purchase a new remote or card if it has been damaged.
How do I get another "Resident" sticker for my car?
To get another Resident sticker for your car, simply stop by the Front Desk.
Residents may purchase a visitor sticker for frequent guests for $25. This will allow the guest access through the visitor lane at the front gate without having to have their license plate recorded and signing in with the guard.
What is the process for notifying the HOA of an occupancy change?
Please submit any occupancy changes in writing to either the Front Desk or the HOA Manager. Additionally, it is helpful to list any contact information with regards to phone numbers and cell phones if more information is needed by staff.
How do I file a service request or complaint?
You may stop by the Front Desk at the Clubhouse to fill out a Service Request form.
The Service Request form is also available in the "Resource Center" section (under forms) of this website to download and turn in. You may also send an mail to tt and
the complaints or requests will be forwarded to the appropriate department for resolution. | 
